If you’re interested in an ERP for your business, you’ve probably done your homework. You’ve looked into the different types of ERP systems available, researched how they can help your company, and looked into which ERP vendors might best suit your needs. But just as important as the vendors are the individual ERP professionals you’ll be working with once you make your choice.
A company is only as good as its employees, and while it’s important to look at a company’s record as a whole, it’s also a great idea to do some research into the people behind that company. So what is it that makes a good ERP professional? What should you be on the lookout for as you decide who to work with during a time of transition and training that can affect the future of your entire business?
More than anything else, experience should be a key factor in your decision. An experienced ERP professional will not only be an expert in the product and its implementation, he or she will also have insights and perspective that only time and experience can bring. She will already know which areas can be tricky, and anticipate issues so that they never become a problem. He will be able to quickly and accurately assess any situation that arises and draw on his prior experiences to find an effective solution. Finding an experienced ERP professional to guide you through the process of choosing a system, implementation, and beyond, is vital to the success of the initiative.
2. Industry Expertise
Just as important as job experience is, expertise specific to your industry, is equally important. An ERP professional may be well-versed in the implementation of systems for the manufacturing industry, for example, but how well will that translate for your restaurant chain? You want to be sure that the person handling your ERP implementation understands the unique needs and priorities of your industry.
A good ERP professional doesn’t promise the impossible. He or she defines your expectations as a customer realistically – and then follows through, delivering what was promised. That commitment to truly helping each customer, as opposed to just making another sale, is what sets great ERP professionals apart. How will you be able to tell whether one is reliable or not? Ask for references. Talk to customers who worked with that professional in the past, and find out what their experiences were. A solid track record speaks volumes.
4. Commitment to Ongoing Training
ERPs are not static – they are constantly being updated, upgraded, and improved. Any ERP professional worth his salt understands that it’s impossible to be at the top of his game without ongoing training. Look for professionals who were at the latest conference for your chosen ERP, and the one before that, and the one before that. Look for professionals who come back from these conferences energized and excited, and who share their new knowledge with their clients via blog posts or newsletters. An ERP professional excited about what they do is the one you want on your team.
If you’re looking for an ERP vendor with a team of incredible ERP professionals, look no further. At TGO Consulting, our professionals are experienced, expert in multiple industries, impeccably reliable, and passionate about ongoing training. Speak with us today to find out how we can help set your business up for success.