This blog post is part of a series on the “Future of ERP”. In the next few weeks, we will look at the next generation of Enterprise Resource Planning systems, what to expect and what’s already available. Catch up on last week’s post, It’s a Mobile World, Your ERP Solution Should Be Too.
In today’s high-paced society, customers have been conditioned to expect things faster. The ability of your company to respond quickly to growing customer demands, will determine the level of success and profitability your company experiences. To remain agile, an effective and modern ERP solution is necessary and can improve your company’s responsiveness in the following areas:
Access on the Go
Empower your sales team with access to key insight wherever they go. Customers get the benefit of working with a knowledgeable company representative, with access to all their records, purchase history and much more at their fingertips.
Exceed Customer Expectations
Impress customers in unexpected ways. If a customer contacts the head office requesting an update, anyone who answers the phone, from the receptionist to the executives, can provide accurate data in real time.
Respond, don’t React
Gain the ability to be proactive in all business situations, by responding and tackling the problems head on. Have a quality issue? Trace it straight back to the source for quicker and more effective situation control.
Download our complimentary eBook, “The Future of ERP”, that looks at the 3 areas of improvement for ERP systems today – accessibility, ease of use and intelligence.