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Technical ERP Support Consultant

JOB SUMMARY:

As a Technical ERP Support Consultant, you will be required to use technical and application knowledge as well as business experience to perform implementation and post-implementation tasks for clients and team members. This involves working directly with clients and internal team members including Project Managers, Business Consultants and Developers to maintain a high level of business, systems, and product knowledge to ensure outstanding client support.

DESIRED SKILLS & EXPERIENCE

Key responsibilities include:

  • Work with the support team to resolve client issues and complete all assigned tasks including documentation, data conversion, report writing, and end user support
  • Provide on-site or remote technical and application support working closely with clients to further understand and anticipate their needs
  • Support multiple ERP environments, including Development, Testing and Production
  • Administer hot fixes, service packs, and tax updates
  • Provide regular status updates to TGO Project Managers anticipating changes required in project plans and processes
  • Build positive client and peer relationships by developing an understanding of the client’s business and project scope
  • Participate in business requirements and other sessions as required. Evaluate and make recommendations for current environment configurations and business processes
  • Develop, implement and maintain queries, dashboards and reports. Customization and Integration tools
  • Basic Knowledge in operating systems, databases (SQL Server) & network related areas to manage the issues in the installation
  • Plan, manage and execute software installations and upgrades. Migrate client data from a previous system.
  • Effectively present information and respond to questions from groups of managers, clients and prospects
  • Ability to exercise independent judgment required in setting priorities of tasks among multiple assigned projects
  • Ability to effectively respond to software problem calls remotely
  • Excellent troubleshooting skills and ability to investigate error messages and determine resolution
  • Ability to train users in start-up, basic and advanced use of Microsoft Dynamics GP which may include group training as required (in-person or remote)
  • Perform additional related duties as required

JOB REQUIREMENTS Education & Experience:

  •  Minimum 5+ years Technical and ERP experience
  • Bachelor’s degree in Computer Science and/or Microsoft designation
  • Basic accounting understanding of General Ledger, Sales Order Processing, Purchase Order Processing, Inventory & Bill of Material, Some Project Accounting
  • Microsoft Technologies: MS SQL Server / SQL Dynamics GP tables structure
  • Experience in business systems and accounting applications with a strong working knowledge of Microsoft Excel
  • Working knowledge of any ERP package would be an asset
Professional Skills:
  • A strong focus on value driven customer service principles, relationship building, and continuous learning
  • Self-starter who is driven by results and comfortable meeting critical deadlines while managing key priorities
  • High degree of insight and analytical skills, always seeking to develop new or enhanced methods and techniques to resolve problems
  • Conceptually able to identify and see connections between situations that are not obviously related while remaining focused on project objectives
  • Excellent communications skills, both written and verbal: clear, concise, and jargon-free with the ability to communicate concepts and details to clients and team members
  • A high degree of creativity, enthusiasm, and a ‘can-do’ attitude

Thank you for your interest, however only those applicants selected will be contacted. 
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