When you make the decision to upgrade your current financial systems, or implement an entirely new system, you want to be sure you are getting everything you need. That goes beyond the software itself. Your partner should be someone you can rely on to get the job done. Here are some tips for choosing the right financial systems partner.
Start by doing some research. Look for references, testimonials, reviews, etc. The internet provides you with access to a wealth of information, so go beyond the company’s own website. Get in touch with previous clients to find out about their experiences. Have questions? Ask the partner. Transparency is essential, and they should be able to answer all of your questions.
Obviously, you want the partner to have the relevant product and implementation experience – this is a no brainer. Look for an organization that can offer you real-life experience and the ability to demonstrate their work for other companies. They should have real life experience under their belt.
It isn’t enough to have just the technical experience. Make sure that the financial systems service partner you choose to work with also has practical business and industry experience as well. If you’re implementing a financial system, you should be looking for someone with financial experience – someone who understands both the how and why. Such experience ensures that those developing and implementing the system understand your needs and what you are hoping to gain from the system.
Make sure that you consider support and how your partner provides it. Having the system installed is great, but if you don’t have the post-project support to back it up, you may not be getting the most out of it. This includes ongoing maintenance, such as update installs, as well as training, both for your existing team members and any new members who join the team after the initial training sessions. You also want to be sure that support is offered in a way that is useful to you, either local or remote.
Finally, evaluate the software they offer. Sure, you want to be sure the partner you choose is someone you can work with, but if their software is sub-par, a great relationship won’t fix that. In the end, that partner is only as good as the service they provide, and if the software won’t work for you, that partner won’t either, no matter how much you like them.
At TGO, we like to think of ourselves as a financial systems partner that offers the best of all worlds. We have the solutions, the knowledge and experience, and offer the support you need throughout the lifespan of the system. Want to find out more?
Get in touch with us by visiting www.tgo.ca today.